Shipping Policy – ACTIVEALI
Effective Date: February 22, 2025
At ACTIVEALI ( activeali.xyz ), we are committed to providing fast, reliable, and secure shipping services. This Shipping Policy outlines the shipping methods, delivery times, and other important information to ensure a smooth shopping experience.
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details once your order has been shipped.
- Processing times may be extended during peak seasons, promotions, or holidays.
2. Shipping Methods & Estimated Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-10 business days | UK & International |
| Express Shipping | 2-5 business days | UK & Select Countries |
| Next-Day Delivery | 1 business day | UK Only (Order before 12 PM) |
- Delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
3. Shipping Rates
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free standard shipping may be available for orders exceeding a certain amount (check promotions on activeali.xyz).
- International shipping costs and customs duties are the responsibility of the customer.
4. International Shipping
- ACTIVEALI ships to most countries worldwide.
- Customers are responsible for any applicable customs duties, taxes, and import fees. These charges are determined by local customs authorities.
- International shipping times may vary depending on the destination country.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment through our website or the carrier’s tracking portal.
- If you do not receive a tracking update within 3 days, please contact us for assistance.
6. Lost, Delayed, or Stolen Packages
- ACTIVEALI is not responsible for lost or stolen packages after they have been marked as delivered.
- If your order is delayed beyond the estimated delivery time, please contact the shipping carrier first for updates.
- For assistance, email us at contact@activeali.xyz with your order details.
7. Address & Delivery Issues
- Customers are responsible for providing the correct shipping address. ACTIVEALI is not liable for orders delivered to incorrect addresses provided at checkout.
- If an order is returned due to an incorrect or incomplete address, the customer will be responsible for additional shipping fees to resend the package.
8. Contact Us
For any shipping-related inquiries, feel free to contact us:
📍 Address: 35 Jedburgh Road Street, Leylodge, United Kingdom
📧 Email: contact@activeali.xyz
📞 Phone: 078 4505 3374
🌐 Website: activeali.xyz