Sales Policy – ACTIVEALI

Effective Date: February 22, 2025

Welcome to ACTIVEALI ( activeali.xyz ). This Sales Policy outlines the terms and conditions regarding purchases, pricing, shipping, returns, and customer service to ensure a seamless shopping experience.

1. Ordering & Payment

  • All orders must be placed through our official website activeali.xyz.
  • We accept secure payments via major credit/debit cards, PayPal, and other trusted payment gateways.
  • Orders will only be processed once payment is successfully received.

2. Pricing & Promotions

  • All prices displayed on our website are in GBP (£) and include applicable taxes unless stated otherwise.
  • Discounts, promotions, and special offers are subject to change without prior notice.
  • Promotional codes must be entered at checkout and cannot be applied retroactively.

3. Shipping & Delivery

  • We offer both domestic and international shipping with reliable courier services.
  • Orders are processed within 1-3 business days, and estimated delivery times vary based on location.
  • Customers will receive a tracking number via email once the order is shipped.
  • ACTIVEALI is not responsible for shipping delays due to unforeseen circumstances (e.g., customs, weather conditions).

4. Returns & Exchanges

  • We offer a 14-day return and exchange policy from the date of delivery.
  • Items must be unused, unworn, and in their original packaging with tags attached to qualify for a return or exchange.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • To initiate a return or exchange, please contact us at contact@activeali.xyz with your order details.

5. Order Cancellations & Modifications

  • Orders can only be modified or canceled within 12 hours of purchase.
  • If your order has already been processed or shipped, cancellations will not be possible.
  • In case of accidental duplicate orders, please contact our support team immediately.

6. Defective or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of receiving your order.
  • We will arrange a replacement or refund at no additional cost.
  • Customers may be required to provide photo evidence of the defect or error.

7. Customer Support

For any inquiries regarding your order, payments, or product availability, feel free to contact us:
📍 Address: 35 Jedburgh Road Street, Leylodge, United Kingdom
📧 Email: contact@activeali.xyz
📞 Phone: 078 4505 3374
🌐 Website: activeali.xyz