Refund and Return Policy – ACTIVEALI

Effective Date: February 22, 2025

At ACTIVEALI ( activeali.xyz ), customer satisfaction is our top priority. We offer a hassle-free return and refund policy to ensure you have a smooth shopping experience. Please read our policy carefully before initiating a return or refund request.

1. Eligibility for Returns & Exchanges

• You can return or exchange items within 14 days from the delivery date.
• Items must be unused, unworn, and in original condition with all tags attached and packaging intact.
• Items that are damaged, washed, altered, or missing tags will not be eligible for return or exchange.
• Sale or discounted items are final sale and cannot be returned unless defective.

2. Return Process

To initiate a return, follow these steps:
1️⃣ Contact Us at contact@activeali.xyz with your order number and reason for return.
2️⃣ Wait for Approval – Our team will review your request and provide return instructions.
3️⃣ Ship the Item – Customers are responsible for return shipping costs unless the item is defective or incorrect.
4️⃣ Inspection & Processing – Once we receive the item, we will inspect it and process your refund or exchange.

3. Refund Policy

• Approved refunds will be processed within 5-10 business days after receiving the returned item.
• Refunds will be credited to the original payment method used during the purchase.
• Shipping fees are non-refundable, except in cases of damaged or incorrect items.

4. Exchange Policy

• If you wish to exchange an item for a different size or color, please mention it in your return request.
• Exchanges are subject to stock availability. If the requested item is unavailable, we will issue a refund instead.
• The exchange process follows the same steps as returns.

5. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.

• Proof required: Clear photos of the item and packaging.

6. Non-Returnable Items

• Items marked as final sale or gift cards.
• Items that do not meet the return eligibility criteria.

7. Contact Us for Returns & Refunds

📍 Address: 35 Jedburgh Road Street, Leylodge, United Kingdom
📧 Email: contact@activeali.xyz
📞 Phone: 078 4505 3374
🌐 Website: activeali.xyz